BRAGA, Eduardo de Magalhães2025-03-062018HERMENEGILDO, Eleodoro Rodriguez. Análise do Processo de Captação, Tratamento e Distribuição de Água na Companhia de Saneamento da Cidade de Benjamin Constant – AM. 2018. Dissertação (Mestrado em Engenharia de Processos) – Universidade Federal do Pará, Instituto de Tecnologia, Programa de Pós-Graduação em Engenharia de Processos, Belém, 2018.https://rigalileo.itegam.org.br/handle/123456789/496The main objective of this work was to implement improvements in quality management in a steel strip production process. A study of the process was conducted to understand the operational workflow, the management of non-conforming products, and the tools used. Improvement actions were suggested, and the MPAS (Methodology of Problem Analysis and Solution) was implemented to solve the most critical problems. The results indicated a 60% reduction in the non-conforming product indicator in the year following the improvements, highlighting the importance of proper use of quality tools and continuous process monitoring.pdf.Controle de QualidadeProcessos de FabricaçãoAçoEngenharia de ProduçãoGestão da QualidadeDissertaçãoEngenharia de Produção