LEITE, Jandecy Cabral2024-08-192024-08-192022-12-14RAMOS, Juan Gabriel de Albuquerque. Uso da ferramenta DMAIC: alto índice de falhas no processo de parafusamento de heat sink. 2022. F.63. Dissertação do programa de Pós-Graduação em Engenharia, Gestão de Processos, Sistemas e Ambiental (EGPSA), Instituto de Tecnologia e Educação Galileo da Amazônia (ITEGAM), Manaus, 2022.https://rigalileo.itegam.org.br/handle/123456789/83The DMAIC methodology has the potential to detect failures in production processes and point out improvements to the results. In this sense, the general objective of this research seeks to point out through a case study how the use of DMAIC within a company in the Manufacturing sector of other assorted electrical equipment and components evaluating the high rate of failures in the screwing process of heat sink can be an effective tool to leverage and improve the company's production processes, thus resulting in greater profitability. Thus, the specific objectives seek to present and conceptualize what quality management is, conceptualize what production management is and how the application of its primary principles results in advantages for effective production management, elucidate what and how a process mapping in compliance with process engineering, present and conceptualize what continuous process improvement is and what are its main tools, conceptualize what the DMAIC Methodology is, and finally, carry out a case study in a company that produces and supplies automotive parts, pointing out how the use of DMAIC can be a great differential, in order to reduce failures in production processes and leverage profitability. In order to reach the objectives, bibliographic research was primarily carried out to survey the theoretical basis and later a case study was applied in Company X. Finally, it is suggested to carry out a new case study, where the DMAIC methodology can be used. applied again, in order to demonstrate its effectiveness in manufacturing companies.pdf.DMAICRedução de perdasMelhoriasGestão de produçãoFuzzyDissertação3.08.00.00-5 Engenharia de Produção