MAGNO, Rui Nelson Otoni2025-03-242020MALUF, Rachid Santos. Práticas de Gestão da Qualidade e Desempenho Empresarial nas Organizações através do Programa de Certificação de Empresas (PROCEM) do Maranhão. 2020. 66 f. Dissertação (Mestrado em Engenharia de Processos) – Universidade Federal do Pará, Belém, 2020.https://rigalileo.itegam.org.br/handle/123456789/812The study analyzes the quality management practices and business performance acquired by companies when implementing a quality management system, seeking certification and recertification in the Company Certification Program (PROCEM) of Maranhão. The research, of a quantitative nature, was conducted with 40 companies that had at least three years of participation in the program. The results indicate that companies significantly improved their performance after certification, especially regarding production processes, delivery times, supplier relationships, customer satisfaction, and integration with other program modules. Quality management is treated as a source of competitive advantage, being applied as a basis for differentiation in organizations.pdf.Gestão da QualidadeDesempenho EmpresarialCertificação de EmpresasPROCEMISO 9001Dissertação de MestradoEngenharias