LIMA, Alexandra Amaro de2024-08-232024-08-232023-12-18MOURA, Luzinaldo Barreiros de. Otimização do processo produtivo em laboratório de próteses dentária. 2023. 47 fls. Dissertação do programa de pósgraduação em Engenharia, Gestão de Processos, Sistemas e Ambiental (EGPSA), Instituto de Tecnologia e Educação Galileo da Amazônia (ITEGAM), Manaus, 2023.https://rigalileo.itegam.org.br/handle/123456789/107This study demonstrated the importance of a management and control project in optimizing the production processes in a dental prosthetic laboratory. The use of quality tools contributed to the success of quality improvement efforts in both product and service quality, as well as in production flow. It restructured all aspects of the company, managing strategic change projects and ensuring that each regulation was directed towards achieving the necessary results for successful planning. It implemented a complete transformation in each department, with changes being experienced and results soon being reflected in reports, showing improvements in personnel, production, financial, and strategic management sectors. This led to new contracts and an expanded portfolio of clients and suppliers. Utilizing programs and spreadsheets to monitor and control transformations, gathering precise information necessary for ongoing process improvements. Understanding the operation and identifying critical points in need of improvement, appropriate means were studied and applied to provide necessary support to various points in the production line. This work transformed the company! Professionals were trained, the production line was realigned, workflow was directed towards a new form, eliminating critical points and adjusting those that could still interfere. The resulting impact included increased production, waste reduction, elimination of excess damage, and production standardization. With aligned production, financial aspects experienced a very positive impact! Revenue increased, production costs reduced, high costs associated with losses and damages were nearly eliminated, and revenue surged from 2% to over 40%, allowing the organization to strengthen its position in the market and aim for new technologies to ensure greater efficiency in the face of competition.pdf.OtimizaçãoLayoutReestruturaçãoFluxo de ProduçãoDissertação3.08.00.00-5 Engenharia de Produção