SOUZA, José Antonio da Silva2025-04-012017PESSOA, Sérgio da Silva. Melhoria do Processo de Manufatura e do Controle de Gestão de uma Cozinha Industrial. 2017. 70 f. Dissertação (Mestrado Profissional em Engenharia de Processos) – Instituto de Tecnologia, Universidade Federal do Pará, Belém, 2017.https://rigalileo.itegam.org.br/handle/123456789/973The objective of this work was to identify the consequences and influences caused by the dissatisfaction of production operators consuming food manufactured by an outsourced company, through the mapping of indicators that directly and indirectly affect the functional performance of these workers. An explanatory research was conducted, using questionnaires and complementary interviews, to analyze factors influencing the quality of the food served. It was concluded that poor food quality can lead to dissatisfaction, negatively impacting labor performance.pdf.Cozinha industrialGestão de processosQualidade alimentarSatisfação laboralTerceirizaçãoDissertação de MestradoEngenharia de Produção