NASCIMENTO, Manoel Henrique Reis2024-08-212024-08-212023-05-09NEIVA, Fernando Viana. Adoção da tecnologia mobile para a otimização do processo de fiscalização do ingresso de mercadoria nacional nas áreas de controle da SUFRAMA: vistoria 4.0. 2023. 90p. Dissertação (Mestrado) – Instituto de tecnologia e Educação Galileo da Amazônia (ITEGAM). Programa de Pós-Graduação em Engenharia, Gestão de Processos, Sistemas e Ambiental, Manaus-AM, 2023.https://rigalileo.itegam.org.br/handle/123456789/89The Manaus Free Trade Zone (ZFM) is an area with tax incentives created to stimulate economic development in the Amazon region. Among these incentives are tax breaks for national goods sent from all over the country to the region, however, controlling their entry into the region faces challenges such as a lack of personnel in Suframa, few administrative units for inspection, and poor infrastructure in the Amazon region that make the area prone to tax fraud. To solve this problem, an application is proposed that uses information technologies to increase the efficiency and security of the process of inspecting goods. The application will use embedded technologies such as Optical Character Recognition (OCR) and Geolocation, allowing the recipients of the goods themselves to carry out the physical inspection procedure safely. The functional and non-functional requirements of the application were elicited, and the interface screens were developed in the FIGMA software. An analysis of the potential productivity gain of the goods inspection was carried out, which found that only with medicines and vehicles, it was possible to increase the quantitative productivity of physical inspections by 7.5%, from the current 2.5% defined as an institutional goal to almost 10% of the total values of the invoices registered in the autarchy. In addition to improving the efficiency of the inspection process in the ZFM, the application will cover 100% of the control area, covering all 157 incentivized municipalities in the region. It was found that the low investment required for the development of the application, compared to hiring personnel to carry out the same number of physical inspections, is advantageous due to its cost-effectiveness. The use of information technologies to strengthen the control of goods entering the region is an economic, practical, and sustainable option that can strengthen the inspection process and minimize the risks of fraud.pdf.FiscalizaçãoAplicação MobileMelhoria de processosGestão PúblicaAdoção da tecnologia mobile para a otimização do processo de fiscalização do ingresso de mercadoria nacional na áreas de controle da SUFRAMA: vistoria 4.0Dissertação6.02.02.00-9 Administração Pública