MAGALHÃES, Edilson Marques2025-03-192020BASTOS, Riomar Martins. A comunicação entre os setores de uma empresa como principal ferramenta da qualidade na produção enxuta. 2020. 65 f. Dissertação (Mestrado em Engenharia de Processos) – Universidade Federal do Pará, Belém, 2020.https://rigalileo.itegam.org.br/handle/123456789/766The need to improve service to end customers and suppliers at a multinational in the Industrial Pole of Manaus, due to the low performance of its main KPI (Key Performance Indicator) OTD (On Time Delivery), which fluctuated at 56%, motivated this work. The objective was to raise this index to 92%. The methodology applied was centered on the philosophy of lean production and quality tools, with a survey of the main problems that negatively impacted the main KPI. The results pointed to communication between sectors as the main problem, and with the support of the board and the application of continuous improvement, it was possible to raise the KPI OTD to 92%, currently achieving a delivery rate of 99%.pdf.ComunicaçãoProdução EnxutaKPIQualidadeMelhoria ContínuaDissertaçãoEngenharia de Produção