LEITE, Jandecy Cabral2024-09-032024-09-032022-11-11RAMOS, Juan Gabriel de Albuquerque. Uso da ferramenta DMAIC: alto índice de falhas no processo de parafusamento de heat sink. 2022. Produção Técnica e Tecnológica. Mestrado Profissional em Engenharia, Gestão de Processos, Sistemas e Ambiental – Instituto de Tecnologia da Amazônia, Manaus, 2022.https://rigalileo.itegam.org.br/handle/123456789/144This study explores the application of the DMAIC tool to address high incidence of failures in the heat sink screwing process at a company in the Industrial Hub of Manaus. The DMAIC methodology, combined with tools such as the Ishikawa diagram and statistical control, was used to identify root causes of the problem and implement process improvements. The study demonstrated that adopting the methodology resulted in a significant reduction in failures and associated financial losses, improving operational efficiency and product quality.pdf.DMAICparafusamentoheat sinkcontrole de qualidadeeficiência operacionalProdução Técnica e Tecnológica (PTT)3.08.00.00-5 Engenharia de Produção