Uso das ferramentas da qualidade na otimização do processo produtivo em laboratório de próteses dentárias

Abstract

This article demonstrates the importance of a management and optimization project in the production processes of a dental prosthetics laboratory. It explores the use of quality tools and their contributions to improvement works, enhancing product quality and production flow. Strategic points were restructured by managing change projects, ensuring each directive was aimed at successful planning. Focused on a complete transformation, each department experienced changes, resulting in improvements in personnel, production, finances, and strategic management, aiming to secure new contracts and expand the client and supplier portfolio.