Avaliação das Barreiras ao Uso de IoT nos Testes de Segurança e de Envelhecimento no Setor de Telefonia Celular Aplicando o DEMATEL

Abstract

This study investigated the barriers hindering the implementation of the Internet of Things (IoT) in safety and aging tests in the mobile telephony sector within the Manaus Industrial Hub. Despite the transformative potential of IoT to optimize processes, increase efficiency, and improve real-time monitoring, its adoption has been constrained by technical, regulatory, and structural challenges. A systematic literature review combined with the DEMATEL method, supported by industry experts, revealed that the most influential barriers were the shortage of qualified professionals, lack of regulation, and integration complexity, while interoperability and technical standards emerged as secondary consequences. A conceptual framework was proposed to provide strategic insights and practical support for overcoming these obstacles and guiding future IoT implementation in the industrial sector.