Transformação digital e evolução tecnológica na Zona Franca de Manaus: caminhos e desafios entre a Indústria 4.0 e a Sociedade 5.0

Abstract

This study analyzes the impacts and challenges of digital transformation in the Manaus Free Trade Zone, highlighting how Industry 4.0 technologies can drive the transition to Society 5.0. The research employs a mixed approach, integrating qualitative and quantitative methods, with case studies and field research applied to the Manaus Industrial Hub (PIM). The results indicate that 75% of the analyzed companies have already implemented initiatives aligned with Society 5.0, with an emphasis on Production/Operations and Information Technology. However, barriers such as a lack of professional qualification, organizational resistance, and high costs limit the full potential of emerging technologies. On the other hand, benefits such as cost reduction, enhanced connectivity, and increased customer satisfaction are evident. The article proposes an integrative model that combines technological adoption with training strategies, tax incentives, and partnerships between companies and academic institutions. It concludes that digital transformation in the PIM has the potential to position the Manaus Free Trade Zone as a global example of sustainable development, promoting social inclusion and technological innovation.