Navegando por Autor "COSTA, Lucas Lima da"

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    Proposta de uso dos conceitos do lean para a melhoria de serviços educacionais em escolas públicas do estado do Amazonas
    (Instituto de Tecnologia e Educação Galileo da Amazônia, 2024) COSTA, Lucas Lima da; VIEIRA JUNIOR, Milton
    Given the challenges faced by public schools in the state of Amazonas in offering quality educational services, it is essential to adopt innovative approaches to diagnose problems, propose solutions and promote improvements. The lean concept, originally developed in the industrial sector with a focus on eliminating waste and optimizing processes, is a suitable methodology for improving educational services. This study proposes the application of lean principles and tools with the aim of increasing the quality of the services provided, reducing costs and increasing the satisfaction of those primarily involved in the educational process, analyzing their effectiveness in the context of public schools in Amazonas. Semi-structured interviews were conducted with employees of the institutions, with the aim of identifying waste that impacts on the services provided. Based on the analysis, a framework was developed with practical recommendations for implementing lean in schools, offering an accessible solution that aims to promote process optimization and continuous improvement in the educational environment.
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    Uso dos conceitos do Lean para a melhoria de serviços educacionais: O caso das escolas públicas do estado do Amazonas
    (Instituto de Tecnologia e Educação Galileo da Amazônia, 2024-11) COSTA, Lucas Lima da; VIEIRA JUNIOR, Milton
    This study proposes the application of Lean principles and tools to improve educational services in public schools in Amazonas. Focusing on eliminating waste and optimizing processes, it analyzes how Lean can improve quality, reduce costs and promote stakeholder satisfaction. Using case studies, the article highlights results such as reducing waste, increasing efficiency and organization, and challenges related to implementation in educational contexts, emphasizing the importance of adaptive and collaborative approaches.