Uso dos conceitos do Lean para a melhoria de serviços educacionais: O caso das escolas públicas do estado do Amazonas

Abstract

This study proposes the application of Lean principles and tools to improve educational services in public schools in Amazonas. Focusing on eliminating waste and optimizing processes, it analyzes how Lean can improve quality, reduce costs and promote stakeholder satisfaction. Using case studies, the article highlights results such as reducing waste, increasing efficiency and organization, and challenges related to implementation in educational contexts, emphasizing the importance of adaptive and collaborative approaches.