Aplicação do Controle Estatístico de Processo na Gestão de Qualidade: Estudo de Caso em uma Indústria do Setor Eletrônico Localizada no PIM

Abstract

The study investigates how Statistical Process Control (SPC) aids in minimizing rework in the production of ATMs at an electronics industry located in the Manaus Industrial Pole (PIM). Using bibliographic methodologies and a case study, the research mapped the production process, identified bottlenecks, and applied control charts to detect non-conformities. The results showed that SPC is effective in reducing variability and costs associated with poor quality, contributing to continuous improvements in the production process.