MEDIÇÃO DA INTEROPERABILIDADE LOGÍSTICA COM USO DO MODELO DE EQUAÇÕES ESTRUTURAIS

Abstract

The logistic interoperability (IOL) measurement model can contribute to improving operations, responsiveness, and costs of organizations in terms of logistics operations. The main objective of this thesis is to contribute to the development of a measurement model of the degree of logistic interoperability, as well as to the theoretical creation and support of the concept of logistic interoperability. Based on the established research method, a portfolio was built serving as a basis for the elaboration of the conceptual model, discussed and legitimized with logistics specialists from the Manaus Industrial Hub (PIM). The conceptual model included the following exogenous latent variables: strategy, inbound logistics, outbound logistics, and internal logistics, along with the endogenous variable: IOL itself. Thirteen indicators and 76 observable variables were constructed. Structural equation modeling (SEM) was applied with the partial least squares technique (PLS-PM) using SmartPLS® software. The results demonstrated the adherence of the proposed model, with convergent and discriminant validity, consistency, and reliability, with effective application in an industrial company of the PIM.