Aplicação de ferramentas da gestão da qualidade para redução de scrap em uma indústria de caixa eletrônico no Polo Industrial de Manaus

Abstract

This study presents the application of quality management tools, such as DMAIC and Lean Six Sigma, to reduce the scrap rate in an ATM manufacturing industry in the Manaus Industrial Pole. The main objective was to identify the key factors contributing to scrap generation and implement improvements that would optimize production processes and reduce waste. The research involved a detailed mapping of the production process, identification of root causes of the problems, and the proposal of corrective actions. The results showed a significant reduction in scrap, contributing to the company's competitiveness.