Melhoria de Processo de Produção através da Aplicação de Métodos de Ferramentas da Qualidade em uma Linha de Confecção de Uniformes Industriais

Abstract

Institutions are subjected to the challenge of surviving in an increasingly competitive and demanding market, resulting from changes in the social, political, political and technological spheres, especially within the Covid-19 pandemic context. Quality appears, in this current scenario, as a timely and relevant theme. This research aimed to implement quality management methods in a line of confections of industrial uniforms to optimize processes. Aspiring to achieve the proposed objectives, a methodological choice was made through a quantitative and qualitative research, through a case study carried out in a company that manufactures uniforms at the Industrial Pole located in the city of Manaus-Amazonas. The survey involved eighteen employees and when asked about knowledge related to quality management, 22% demonstrated knowledge, to the detriment of 78%. About 83% of respondents consider the quality system to be efficient, while 17% disagree. Concerning the opening of the company to new ideas, 55% responded positively, while 45% do not feel at ease. Regarding the factors that cause bottlenecks in the process and rework, 50% reported that the finish does not meet the requirements, 33% reported a failure to insert the push button and 17% reported a failure in embroidery. The application of tools of quality helped to identify bottlenecks and analyze productivity. Solutions have been proposed to increase the efficiency and efficiency of the examined industry, especially in terms of after-sales.