MODELO PARA AVALIAR O DESEMPENHO DA LOGÍSTICA INTERNA

Abstract

The market has demanded efficiency, effectiveness, creativity, and agility from organizations, requiring them to be competitive and sustainable. Logistics is a fundamental strategic link, yet the literature lacks studies on the organization and evaluation of internal logistics. This thesis aims to develop a Model to Evaluate the Level of Internal Logistics Performance, identifying its component parts and how they are structured and measured. The study was based on bibliographical, bibliometric, and empirical research, identifying a gap. A methodology with 16 steps was developed, using multicriteria methods, Solver Excel, and the Fuzzy Logic toolbox (MATLAB). Initially, 15 component parts of internal logistics were established, adjusted, and validated as 13 through interaction with industry specialists. The model was tested in three companies, confirming consistency in the analyses with 95% accuracy. Results include identifying component parts, defining priority weights, properties of components, and a mathematical equation to calculate an index defining the Model, offering both conceptual and practical contributions to the literature and business competitiveness.