Logística Lean aplicado a centros de distribuições: um estudo de caso em um operador logístico nacional

Abstract

This dissertation aims to address the application of Lean logistics in the Distribution Center of a Logistics Operator, describing the most appropriate logistical methods, reporting the challenges in the Distribution Center, and analyzing the Lean methodology used by the Logistics Operator. The study has a qualitative scientific basis using books and articles for its preparation and is quantitative by employing a case study. The Lean term was applied to services as a domain rich in logistical concepts, approaches, and techniques, part of the Toyota Production System or adapted from it for different contexts. One of the main objectives of Lean is to eliminate waste from the production process, and the company must seek to develop teams capable of solving exceptional problems. The study showed that Lean processes and control tools improved lead time by 63%, promoting significant gains for the organization. It is concluded that Lean helps organizations maintain their gains, promote improvements, and reduce costs.