Application of Quality Management Tools to Reduce Costs with Scrap in the Automated Teller Machine Industry

Abstract

Globalization has increased competitiveness among markets, and companies have sought to optimize their production processes to reduce scrap and production costs through the implementation of advanced technologies and quality tools. Quality tools facilitate the resolution of problems that interfere with the good performance of the process, product, or service and enable continuous process improvement, contributing to scrap reduction and increasing customer satisfaction. The objective of this study is to reduce financial losses associated with scrap generation through the introduction of quality tools applied to the production process in the automated teller machine industry.