A Implantação do 5S em uma Confeitaria da Cidade de Manaus-AM, Utilizando Ferramentas da Qualidade

Abstract

This chapter presents the implementation of the 5S program in a confectionery located in Manaus-AM, aiming to improve the organization, cleanliness, and efficiency of the work environment. Using quality tools such as the PDCA cycle and the 5W2H action plan, the study proposes a management model that seeks to reduce costs and increase productivity. The application of 5S proved to be effective in optimizing space and improving employee performance, resulting in a more organized and productive work environment.