Avaliação das Barreiras ao Uso de IoT nos Testes de Segurança e de Envelhecimento no Setor de Telefonia Celular Aplicando o DEMATEL

Abstract

This study investigated the barriers that hinder the implementation of the Internet of Things (IoT) in the security and aging tests of the cellular telephony sector in the Manaus Industrial Complex, considering the transformative potential of IoT for process optimization, increased efficiency, and improved real-time monitoring. The research was motivated by the observation that despite the technological advances and promises associated with IoT, its adoption in this specific context has been limited by technical, regulatory, and structural barriers. A systematic literature review combined with the Decision Making Trial and Evaluation Laboratory (DEMATEL) method, supported by field experts, was conducted. The results revealed that the most influential barriers were the shortage of qualified professionals, lack of regulation, and integration complexity, while interoperability and technical standards appeared more as secondary consequences. Based on these findings, a conceptual framework was proposed, providing a clearer understanding of the existing challenges and offering strategic guidance for overcoming them.