Análise da Melhoria no Processo de Manutenção de Navios com a Aplicação do DMAIC e de Ferramentas de Qualidade

Abstract

Public sector organizations are usually associated with slow, bureaucratic processes that generate late results. This work aims to apply the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to analyze and propose improvements in the ship maintenance process, using quality tools. The research strategy adopted was a case study applied to the ship maintenance process. Based on DMAIC, process improvements were proposed to meet the demand for these services. Through the application of tools such as Value Stream Mapping (VSM), Ishikawa, SWOT, and others, it was possible to mitigate the lack of standardization of procedures, the lack of a systemic view of the process flow by managers, the deficiency in server training, and the lack of focus on the end customer.