Logística de Distribuição de Produtos Farmacêuticos no Estado do Amazonas

Abstract

In river logistics in the Amazon, the distribution of medicines and health products faces significant challenges, requiring managers to constantly seek to reduce impacts on the population and improve operational efficiency. The study was conducted in a company based in Manaus/AM and focused on the process that begins in the dispatch area of the distribution center until delivery to the customer. The stages of transportation and distribution of medicines and health products are carried out in accordance with the carrier's processes, which is responsible for ensuring the quality of the medicines. To carry out this study, a process mapping was developed using BPMN (Business Process Model and Notation), which establishes a standard for representing processes using graphs and diagrams. In addition, digital simulation was employed to evaluate the performance of the current process, critically analyze the mapped processes in accordance with current legislation, and propose improvements based on the mapping and critical analysis.