Mapeamento de Perdas no Processo de Manutenção de Ar Condicionado Automotivo com Uso da Escala Likert e Lógica Difusa

Abstract

This work addresses the mapping of losses in the automotive air conditioning maintenance process, using the Likert Scale and Fuzzy Logic to identify and quantify the main sources of waste. The study aims to improve the efficiency of the maintenance process, reducing costs and increasing the quality of service provided. The proposed methodology allows for a more accurate analysis of losses, contributing to the optimization of maintenance processes.