Aplicação do Método de Gestão por Processos Adaptado à Micro e Pequena Empresa com o Uso do BPMN

Abstract

The current business environment requires that micro and small enterprises continuously improve their processes to remain competitive. However, many of these companies lack accessible methodologies for implementing process management. This study applies an adapted process management model using BPMN (Business Process Model and Notation) to map, analyze, and optimize processes in a service company in Manaus. The methodology aims to simplify process management implementation, making it accessible to small businesses and demonstrating gains in operational efficiency and decision-making.