AVALIAÇÃO DE INDICADORES DE DESEMPENHO DE QUALIDADE NO FORNECIMENTO DE ENERGIA EM USINA TERMELÉTRICA NA CIDADE DE MANAUS

Abstract

The study evaluates performance and quality indicators in energy supply at a thermoelectric plant in Manaus, using quality tools to reduce interruptions and avoid regulatory penalties. The research shows significant improvements in availability rates, failure rates, and operational efficiency after implementing methodologies based on tools such as Brainstorming, Cause and Effect Diagram, and Pareto Chart.