AUDITORIA DE PROCESSO COMO FERRAMENTA DE APOIO PARA FORTALECER A QUALIDADE ASSEGURADA EM FORNECEDORES DE UMA INDÚSTRIA DE CONDICIONADORES DE AR

Abstract

This study discusses the importance of process audits as a supporting tool to strengthen quality assurance in suppliers of an air conditioner industry. In a competitive scenario, ensuring that components are supplied without defects is essential to avoid additional inspections and improve the reliability of final products. The case study conducted at Midea Carrier do Brasil, in Manaus, highlights the implementation of process audits, demonstrating positive impacts on quality management and supplier performance.