(Universidade Federal do Pará, 2017) BORGES, Adriana Chagas; MAGALHÃES, Edilson Marques
In Western countries, including Brazil, many companies seek to implement the Japanese management philosophy known as lean manufacturing and its principles, aiming to achieve better results based on waste reduction. From this, the implementation of the pull system in a paint industry was proposed with the objective of demonstrating the impact of this implementation on inventory levels and customer order fulfillment. The results demonstrated the efficiency of the pull system, which reduced inventory levels by 15% and increased the customer service index from 92% to 97%, breaking the paradigm that high inventory levels are necessary for good customer service.
