Dissertação PPG.EGPSA
URI permanente para esta coleçãohttps://rigalileo.itegam.org.br/handle/123456789/3
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2 resultados
Resultados da Pesquisa
Item Otimização no processo de compras da Prefeitura Municipal de Fonte Boa(Instituto de Tecnologia e Educação Galileo da Amazônia, 2025) LASMAR, Ederson Gomes; CAMPOS, Paola SoutoThe purchasing sector plays a fundamental role in public organizations by ensuring the acquisition of essential inputs to achieve institutional objectives. However, procurement processes often face challenges such as budget constraints, delays in supplier quotations, price distortions, and administrative inefficiencies. This dissertation aimed to analyze the administrative purchasing process of the Municipality of Fonte Boa, conducting a critical diagnosis in terms of quality and productivity, and proposing improvements to enhance efficiency, reduce resource consumption, and minimize inventory accumulation. The research is applied, exploratory, and descriptive, adopting a qualitative approach and a case study method. Quality tools such as process flowcharts, brainstorming, the GUT matrix, and the 5W2H action plan were employed. The results indicate that structuring the process into stages and applying quality management tools facilitate process understanding, identification of critical issues, and continuous improvement, leading to a more effective and transparent procurement system.Item Proposta de uso dos conceitos do Lean para a melhoria de serviços educacionais em escolas públicas do Estado do Amazonas(Instituto de Tecnologia e Educação Galileo da Amazônia, 2024) COSTA, Lucas Lima da; VIEIRA JUNIOR, MiltonGiven the challenges faced by public schools in the state of Amazonas in offering quality educational services, it is essential to adopt innovative approaches to diagnose problems, propose solutions and promote improvements. The lean concept, originally developed in the industrial sector with a focus on eliminating waste and optimizing processes, is a suitable methodology for improving educational services. This study proposes the application of lean principles and tools with the aim of increasing the quality of the services provided, reducing costs and increasing the satisfaction of those primarily involved in the educational process, analyzing their effectiveness in the context of public schools in Amazonas. Semi-structured interviews were conducted with employees of the institutions, with the aim of identifying waste that impacts on the services provided. Based on the analysis, a framework was developed with practical recommendations for implementing lean in schools, offering an accessible solution that aims to promote process optimization and continuous improvement in the educational environment.