PPG.EGPSA/ITEGAM

URI permanente desta comunidadehttps://rigalileo.itegam.org.br/handle/123456789/1

A comunidade dispõe da produção técnica e científica do Programa de Pós-graduação em Engenharia, Gestão de Processos, Sistema e Ambiental (PPG.EGPSA) do Instituto de Tecnologia e Educação Galileo da Amazônia (ITEGAM), fruto da atividade de pesquisa e desenvolvimento (P&D). É possível acessar os trabalhos de conclusão do programa de pós-graduação, artigos e livros vinculados a pesquisa, desenvolvimento, inovação e extensão.

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Assunto: search.filters.subject.Serviços educacionais

Resultados da Pesquisa

Agora exibindo 1 - 3 de 3
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    Proposta de uso dos conceitos do lean para a melhoria de serviços educacionais em escolas públicas do estado do Amazonas
    (Instituto de Tecnologia e Educação Galileo da Amazônia, 2024) COSTA, Lucas Lima da; VIEIRA JUNIOR, Milton
    Given the challenges faced by public schools in the state of Amazonas in offering quality educational services, it is essential to adopt innovative approaches to diagnose problems, propose solutions and promote improvements. The lean concept, originally developed in the industrial sector with a focus on eliminating waste and optimizing processes, is a suitable methodology for improving educational services. This study proposes the application of lean principles and tools with the aim of increasing the quality of the services provided, reducing costs and increasing the satisfaction of those primarily involved in the educational process, analyzing their effectiveness in the context of public schools in Amazonas. Semi-structured interviews were conducted with employees of the institutions, with the aim of identifying waste that impacts on the services provided. Based on the analysis, a framework was developed with practical recommendations for implementing lean in schools, offering an accessible solution that aims to promote process optimization and continuous improvement in the educational environment.
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    Uso dos Conceitos do Lean para a Melhoria de Serviços Educacionais: O Caso das Escolas Públicas do Estado do Amazonas
    (Instituto de Tecnologia e Educação Galileo da Amazônia, 2024) COSTA, Lucas Lima da; VIEIRA JUNIOR, Milton; LEITE, Jandecy Cabral
    Given the challenges faced by educational institutions in meeting the growing demands for quality educational services, there is a need for innovative approaches to improve efficiency and effectiveness. The Lean concept, originating in the industrial sector and focused on waste elimination and process optimization, presents itself as a promising approach to improving educational services. This article aims to propose the application of Lean principles and tools in improving educational services, aiming to increase quality, reduce costs, and promote stakeholder satisfaction. The study analyzes Lean principles and their applicability in the educational context, with case studies in educational institutions to provide a practical analysis of the implementation of these concepts. The results indicate that these practices can reduce waste, increase operational efficiency, and improve school environment organization, contributing to a more effective and sustainable management of educational resources. The research also highlights the challenges and necessary adaptations for Lean application in educational contexts, emphasizing the importance of a flexible approach that considers the specificities of public schools in Amazonas.
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    Uso dos conceitos do Lean para a melhoria de serviços educacionais: O caso das escolas públicas do estado do Amazonas
    (Instituto de Tecnologia e Educação Galileo da Amazônia, 2024-11) COSTA, Lucas Lima da; VIEIRA JUNIOR, Milton
    This study proposes the application of Lean principles and tools to improve educational services in public schools in Amazonas. Focusing on eliminating waste and optimizing processes, it analyzes how Lean can improve quality, reduce costs and promote stakeholder satisfaction. Using case studies, the article highlights results such as reducing waste, increasing efficiency and organization, and challenges related to implementation in educational contexts, emphasizing the importance of adaptive and collaborative approaches.