(Universidade Federal do Pará, 2018) OLIVEIRA, Maria do Socorro Rebolças de; CUNHA, Edinaldo José de Sousa
The case study discusses the results of implementing a Shared Service Center (CSC) in an "S" System organization. The CSC is a management model used in private and public companies, and this research investigates the impacts generated by its implementation at the Federation of Industries of the State of Amazonas (FIEAM). The objective was to analyze the organizational and economic changes resulting from the CSC, highlighting benefits such as cost reduction, value addition, and service delivery improvement.
