(Instituto de Tecnologia, 2019) SILVA, Ana Paula de Andrade; QUARESMA, João Nazareno Nonato
Retail companies have adopted the standardization and improvement of administrative processes, thus generating efficiency gains and ensuring that the customer's shopping experience is the same in any unit. This work analyzes the main indicators, proposing improvements in the processes and evaluating their feasibility and reduction of rework. From the mapping of administrative activities, indicators were generated that allow the continuous improvement of the essential activities of the areas. The research was carried out at "Company X", a Brazilian retail chain, using Production Engineering tools for process standardization.
