Artigos
URI permanente para esta coleçãohttps://rigalileo.itegam.org.br/handle/123456789/5
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Item Development of a New Layout for Serial Labels to Reduce Interruptions in TV Lines Caused by Difficulty Reading Barcodes(Instituto de Tecnologia e Educação Galileo da Amazônia, 2022) RODRIGUES, Elias LEITE, Jandecy Cabral NASCIMENTO, Marcelo Maia do; LEITE, Jandecy CabralWith the advent of new technologies and increasing market demand, companies are continuously looking for ways to improve the efficiency of their production processes by eliminating waste and reducing rework. This study presents a proposal for redesigning serial labels used in the television production process, aiming to minimize interruptions caused by barcode reading failures. Quality tools such as PDCA, Brainstorming, 5W2H, Ishikawa Diagram, and the 5 Whys were applied to identify failure causes and propose effective solutions. The implementation of the new label layout significantly reduced line stoppages and improved the accuracy of collected information, contributing to the efficiency of the production flow.Item Uso das ferramentas da qualidade na otimização do processo produtivo em laboratório de próteses dentárias(Instituto de Tecnologia e Educação Galileo da Amazônia, 2023) MOURA, Luzinaldo Barreiros de; Alexandra Amaro de Lima; LEITE, Jandecy CabralThis article demonstrates the importance of a management and optimization project in the production processes of a dental prosthetics laboratory. It explores the use of quality tools and their contributions to improvement works, enhancing product quality and production flow. Strategic points were restructured by managing change projects, ensuring each directive was aimed at successful planning. Focused on a complete transformation, each department experienced changes, resulting in improvements in personnel, production, finances, and strategic management, aiming to secure new contracts and expand the client and supplier portfolio.Item Fuzzy Methodology Applied in the Evaluation of the Quality of Hospital Services. Case Study in a Hospital in Amazonas.(Instituto de Tecnologia e Educação Galileo da Amazônia, 2023) CESCONETO, Fernando da Silva; NASCIMENTO, Manoel Henrique ReisCurrently, there is an important challenge for hospital companies, which is to offer their services with the highest quality to their customers. Meeting this demand requires more efforts from public or private organizations to provide quality services offered to customers who are more demanding and interested not only in cost but in the quality of the product or service offered. Therefore, guaranteeing in the market a way to evaluate the quality of services to monitor the quality of service according to customer expectations is essential to create competitive advantages. In this context, a private hospital in Manaus was chosen as the object of study, aiming to know the quality of the services offered by the hospital from the customers' perspective, identifying the relevant positive and negative aspects so that the hospital can act more precisely on the points that enable it to achieve excellence in customer service and acquire more competitiveness. For this, a model was developed to evaluate the quality of private hospital services using the Fuzzy inference system, based on the SERVQUAL scale developed by Parasuraman, Zeithaml, and Berry in 1994. The results made it possible to evaluate the quality of customer service, which reached an index of 82.7%, thus identifying the level of customer satisfaction, highlighting the negative points, essential information for managers to implement appropriate improvements.