(INSTITUTO DE TECNOLOGIA, 2015) OLIVEIRA, Rosimeire Freires Pereira; LEITE, Jandecy Cabral; SOUZA, José Antonio da Silva; OLIVEIRA, Sidney dos Santos; Profa. Dra. Maria Adrina Paixão de Souza da Silva.
The article presents the application of the 10 M’s self-assessment method to identify critical points in industrial processes, aiming to enhance quality management. The study was conducted in a company from the Manaus Industrial Pole (PIM), using questionnaires, interviews, and direct observation. The results, represented by radar charts and quality tools such as the Ishikawa Diagram, demonstrated the method’s effectiveness in diagnosing critical areas, such as management and workforce training, enabling more precise corrective actions and cost reduction.
