Documentação de convênios
URI permanente desta comunidadehttps://rigalileo.itegam.org.br/handle/123456789/173
Trabalhos ténico-científico oriundos de convênios com universidades para oferta de turmas de mestrado e doutorados no Estado do Amazonas
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14 resultados
Resultados da Pesquisa
Item Aplicação do Método de Análise e Solução de Problemas (MASP) na Busca da Qualidade e Produtividade em uma Indústria de Móveis(Instituto de Tecnologia, 2018) Andréa Cláudia dos Anjos Martins; Prof. Dr. Jandecy Cabral LeiteThe dissertation addresses the application of the Problem Analysis and Solution Method (MASP) in a furniture industry, with the aim of improving quality and productivity. The study emphasizes the importance of Quality Tools in identifying and solving failures in production processes. The methodology used is based on a structured approach to problem analysis, following the MASP steps: problem identification, observation, analysis, action plan, execution, verification and standardization. The results demonstrate that the implementation of MASP allowed the identification of the main causes of the problems, enabling significant improvements in production efficiency and the quality of the final products. In addition, the study highlights the importance of employee involvement and the use of quantitative data to support decision-making. It is concluded that MASP is an effective tool for companies seeking to improve their production processes and achieve higher standards of quality and competitiveness in the market.Item Aplicação do Controle Estatístico de Processo na Gestão de Qualidade: Estudo de Caso em uma Indústria do Setor Eletrônico Localizada no PIM(Instituto de Tecnologia, 2018) SILVA, José Arcanjo Angelim da; QUARESMA, João Nazareno NonatoThe study investigates how Statistical Process Control (SPC) aids in minimizing rework in the production of ATMs at an electronics industry located in the Manaus Industrial Pole (PIM). Using bibliographic methodologies and a case study, the research mapped the production process, identified bottlenecks, and applied control charts to detect non-conformities. The results showed that SPC is effective in reducing variability and costs associated with poor quality, contributing to continuous improvements in the production process.Item Aplicação da Ferramenta Oito Disciplinas no Processo de Tecnologia de Montagem em Superfície de Manufatura Industrial(Instituto de Tecnologia, 2017) FARIAS, Alini Nabeshima; QUARESMA, João Nazareno NonatoThis work demonstrates the application of the 8D (Eight Disciplines) tool in an electronics components industry located in the Manaus Industrial Pole. The case study addresses the resolution of non-conformity issues in the surface mount technology (SMT) process, using descriptive and exploratory methodologies. The results highlight the tool's effectiveness in identifying root causes, implementing corrective actions, and preventing recurrence, contributing to continuous improvement in industrial processes.Item Processo de Soldagem na Fabricação de Placas de Circuito Eletrônico(Instituto de Tecnologia, 2017) SILVA, Francisneto Guimarães da; BRAGA, Eduardo MagalhãesThis project addresses the study of welding science of electronic components on printed circuit boards, the impact on quality, and its effect on the life cycle of the product. Welding is the joining process, grouping, and fastening materials. In this project, we will explore the process of welding by fusion, heating the metal alloys that enable the joining of parts and components. The proposal consists of applying the methodology of study cases of success and unsuccessful in the welding process and its consequencesItem Implantação de Sistema de PCP – Programação e Controle da Produção(Instituto de Tecnologia, 2017) PINTO, Marcelo Fernandes; CUNHA, Edinaldo José de SousaThe study focuses on the implementation of Production Planning and Control (PCP) in a small plastic packaging company, aiming to improve productivity and final product quality. Issues such as excessive machine downtime, high scrap rates, and inefficient planning were identified. The methodology included documentary research and direct observation, leading to a 12.5% reduction in downtime, 100% order fulfillment, and a 22.7% decrease in scrap. The conclusion highlights PCP as crucial for the competitiveness of small businesses, despite financial constraints.Item AVALIAÇÃO DA APLICAÇÃO DO CICLO PDCA NA TOMADA DE DECISÃO EM PROCESSOS INDUSTRIAIS(Instituto de Tecnologia, 2015) ALBUQUERQUE, Ananélia Cláudia Rodrigues de Queiroz; LEITE, Jandecy CabralThe multiplicity of challenges of a globalized and competitive reality of industrial processes has driven the development of several instruments to the essential synchronization of the quality management system within the organizational processes. In this context, this work presents the instrument called PDCA cycle that, if implemented effectively in the industrial process, operates on improving decision-making for its broad applicability, versatility and relevance as an aid in finding solutions to the challenges that the management quality faces and enables the identification of factors that interfere and/or facilitate the dynamics of the strategic vision through the quality management system and its control in order to meet business and market demands. This is a research/action that drew upon questionnaires, interviews, direct observation and data collection through technical visits carried on as a case study. The PDCA cycle in this paper was used as a tool for evaluation and diagnosed discontinuities in the company's production process under study, pointing inconsistency between the input and the output. Furthermore, the identification of the problem has been delayed due to miscommunication between the sectors involved in the production process, which has hindered the decision-making for solving the critical point.Item A Aplicação da Metodologia DMAIC no Processo de Satisfação dos Clientes e Seu Impacto nos Resultados Financeiros em uma Agência Bancária(Instituto de Tecnologia, 2021) SOUZA, Vanderson Guimarães de; OLIVEIRA, Kleber BittencourtThis dissertation refers to the application of the principles and concepts of the DMAIC methodology, aiming to reduce failures in the customer satisfaction process of a banking agency by analyzing the financial impacts caused after its implementation. Using qualitative, descriptive, and exploratory research, a six-month follow-up of customer service activities, account opening and closing, and other agency services was carried out. The study identified, analyzed, and proved the effective use of quality tools in institutional activities. Experimentally, it was found that the systematic application of DMAIC led to highly satisfactory results, with a 26% increase in agency profit and a Net Promoter Score (NPS) of 75 points, justifying and enhancing the use of this procedure. Furthermore, due to its effectiveness and simplicity, the methodology also promotes motivational and integrative aspects of human elements, contributing to organizational excellence and sustainability.Item A Comunicação entre os Setores de uma Empresa como Principal Ferramenta da Qualidade na Produção Enxuta(Instituto de Tecnologia, 2020) BASTOS, Riomar Martins; MAGALHÃES, Edilson MarquesThe need to improve service to end customers and suppliers at a multinational in the Industrial Pole of Manaus, due to the low performance of its main KPI (Key Performance Indicator) OTD (On Time Delivery), which fluctuated at 56%, motivated this work. The objective was to raise this index to 92%. The methodology applied was centered on the philosophy of lean production and quality tools, with a survey of the main problems that negatively impacted the main KPI. The results pointed to communication between sectors as the main problem, and with the support of the board and the application of continuous improvement, it was possible to raise the KPI OTD to 92%, currently achieving a delivery rate of 99%.Item Estudo de Caso do Abastecimento d’Água do Município de Santarém no Pará(Universidade Federal do Pará, 2015) ANDRADE, Elen Conceição Leal de; MENDES, Ronaldo Lopes RodriguesThis work deals with the water supply in the city of Santarém / PA and the various factors that directly affect the population in terms of resource utilization. The overall objective was to evaluate the use of water in the supply sector, quantifying and qualifying the various forms of use, thus contributing to sustainability indicators. Currently the city is supplied by the Pará Sanitation Company COSANPA and by the Municipal Supply - SEMAB. The research was divided into three stages: literature review, field survey, and analysis of results. It is concluded that knowledge of the results of this study may contribute to the design and development of similar future projects, with the aim of improving the water supply of the city of Santarém and the consequent satisfaction of the local population.Item Concreto Produzido na Cidade de Santarém - Pará: Um Estudo Comparativo de Métodos de Produção e Qualidade(Universidade Federal do Pará, 2014) SANTOS, Ivens Silva dos; Prof. Dr. Bernardo Borges Pompeu NetoThis paper presents a study on concrete production in the city of Santarém-PA, comparing the methods of production in concrete plants, mixers, and manual mixing. The objective was to identify the main factors influencing concrete quality, evaluate the use of safety equipment, verify technological control, and analyze the productivity and financial costs of different methods. The research was conducted through interviews with professionals in the field and technical visits to construction sites. The results indicated that concrete produced in mixers is the most used in Santarém, especially for small structures, while ready-mix concrete is preferred for large quantities and heights. The quality of the concrete was affected by factors such as poor aggregate quality, excess water, and lack of technological control. The study concludes that ready-mix concrete is the most recommended due to its productivity and technological control, although there are still challenges to be overcome.